Typically, this error message is displayed when:
- the vehicle is involved in an accident
- during an emergency braking situation where the auto brake is engaged
- you hit a pothole or pit on the road
The hood will usually pop up 5 cm (2 inches) at the back near the windshield.
While not all Mercedes-Benz models have an active bonnet feature installed, it becomes standard equipment on newer models.
This feature was initially available as an option on the early 2010 models such as R172 SLK but is become standard equipment on models such as S-Class W222.
What is the active hood/bonnet?
The active bonnet system minimizes pedestrian injuries by lifting the hood's rear edge when involved in an accident.
Raising the hood creates additional space that can serve as a cushion between the hood and the engine. Active bonnet improves pedestrian protection.
How to reset Mercedes's active hood?
If the hood pops up at the back, follow these steps to close the hood.
- Pull the hood release and open the hood.
- Keep your hands at the front of the hood and push up until the hinges get pushed down and click.
- Close the hood.
If the active hood warning message was triggered, you might need to replace your Mercedes hood actuators.
It is important to have the Mercedes-Benz diagnosed before replacing any parts. Use a Mercedes-Benz scanner such as iCarsoft MB II, Foxwell for Benz, or Autel MAXICOM scanner to read and clear the fault codes from the SRS module.
Once the codes are cleared, pedestrian protection will be restored.
The active bonnet feature is activated and controlled primarily by the SRS / Airbag module and accelerator sensors installed at the front of the vehicle.
The most common problem that triggers Active Hood Malfunctions See Owner's Manual error message is the hood actuator that is either damaged or deployed after an accident.
The passenger side has a simple latch and release mechanism.
The driver side has a hood latch, actuator, and microswitch.
Replacing a Mercedes-Benz hood actuator is an easy procedure. You will need a couple of screws to replace it. Depending on the issue, clearing the codes from the SRS module may be needed as well.
Two acceleration sensors in the bumper and one in the cross member may be damaged or disconnected.
Any of these acceleration sensors may be the culprit if you are getting the error message Active Hood Malfunctions See Owner's Manual and the hood is closed properly, or you were never involved in an accident.
The latch that secures the hood and prevents it from opening has a built-in switch. If the latch gets bent or misaligned, for example, from an accident, it may prevent the switch from operating correctly.
The hood or latch switch is rarely the culprit for the Active Hood Malfunctions. See Owner's Manual warning message.
If the airbag light is on, you may get an active hood warning message on the dashboard even though the hood is closed.
The issue could be because of:
- the wire harness to the hood actuator,
- the hood actuator has previously deployed
- the airbag module has been unlocked with a professional diagnostic during diagnostics.
Ignited hood bonnet actuators will need to be replaced and fault codes cleared from the SRS module.
If the airbag light is on and you are getting Active Hood Malfunctions, See the Owner's Manual error message. We recommend that you start by reading the fault codes from the SRS module.
You will need a scanner such as Star Diagnostic or if that is not available, use a Mercedes-Benz specific scanner such as:
Pay attention to fault codes related to Active Bonnet actuators.