mercedes comand scrolling knob not working how to fix it diy

The rotating function of certain Mercedes-Benz COMAND control knobs is known to stop working. All other functions will continue to work.

  • Pressing the rotary wheel is no reaction on the monitor (Comand APS)
  • Functions to the left, right, up, down, press Back button, cancel button may still work.

Describe common symptoms that you notice when this problem is present.

Mercedes command dial not working
Command knob broken
Mercedes comand scrolling knob problem
Command Control knob stopped

How to fix Mercedes command knob not working

There is no need to replace the entire COMAND unit as suggested by Mercedes-Benz. Save money by simply replacing the broken plastic shaft to a new aluminum version of it.

You can replace the broken shaft yourself, or send your Mercedes COMAND unit to a company such as IE Works, which will repair your unit and return back to you.

Here is a link where you can order their service: Mercedes COMAND Broken Shaft Service 

Parts Required:

Tools Required:

Mercedes COMAND Knob Replacement Instructions: 

Step 1. Remove the unit from the center console of the vehicle. (This process will vary in different vehicles) When removing the switch assembly, be mindful of the wiring connector. Rough handling could lead to broken wires.

Removed Switch Assembly

Step 2. Remove the knurled knob cover with a flat screwdriver. Rotate the knob and lift the cover from the knob incrementally. Often times the cover is seized to the knob and may take some time for it to shift. Avoid scratching the cover and top surface of the assembly. The assembly has sharp edges; wear protective gloves as the hand can slip during this step.

Use Small Flat ScrewdriverLift the knurled cover

Step 3. Remove the ring and cap with a flat screwdriver. The cap holds on with an adhesive film. Handle with care as it will be reused. 

Remove Ring

Remove Cap

Step 4. Remove the knob top screw with a T8 screwdriver. 

Use T8 Screwdriver

Step 5. Remove the ten screw on the bottom with a T10 screwdriver. 

Remove Bottom Screws

Separate the top and bottom component

Step 6.  Lift and remove the stacked four components. Try to keep them in the same position for an easier installation during assembly.

Four Components

Step 7.  Remove the four levers with a flat screwdriver. There are two tabs holding the lever. Lift the lever from the middle top section of each side. 

Use Small Flat Screwdriver

Side View

Step 8. Remove the four lever holders with a flat screwdriver.  Pry the tab from the top then lift the lever holder. 

Use Small Flat Screwdriver

Side View

Step 9. Lift the electrical board away from the bottom section. Push the wire harness through the brackets as you lift the board.  

Electrical Board Removed

Step 10. Replace the broken plastic shaft with the new IE Works Shaft. It is recommended to apply metal-to-plastic grease on both ends of the new shaft.

New Shaft Installed

Assembling Tip: The stacked components in step six need to be installed in the same position as they were removed. 

This problem is often caused by the broken the internal plastic shaft. If your Mercedes Console Control Knob Stopped responding

to the spinning motion it is very likely the inside plastic shaft broke apart and needs replacement. You can fix your broken COMAND knob by replacing the shaft with an upgraded aluminum shaft. 

Category
Stereo / Radio / Navigation

Add new comment

miles