2001 E430 Reverse gear can't shift down

Question by jessicapan posted 7 months 4 weeks ago in E-Class

After my friend drive for 10 minutes back to 12/25/18, I experienced the gear can not shift smoothly! It takes me several times to make shift down from P to R gear

yesterday i was trying to do the same at first time it work although not to smooth to shift down but after I get down to move something block my car and I was trying to shift again , it won't shift at all !

I was looking from YouTube , trying to solve the problem but it won't work after I did !

I need your help please !!