2013 E350 Cabriolet Sat Radio and sound problems

My satellite radio operates normally for about 10 minutes and then shows "device unavailable". All other Command components go silent. They're running but with no sound available. When I restart the car after a rest everything works again for about 10 minutes. I suspect the Satellite radio module is failing but I can't find it in order to test or replace it. Can anyone tell me where to find the module in the car and how to get to it?


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MBFanatic made a comment.
1 year 5 months ago

That's a good guess but note that any of the components failing or a damage to the optical rings can cause the no sound issue. 

Call the dealer and ask for the part number. Do a search for the part number and you should be able to figure out where it is located on your car. 


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