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By YOUCANIC on May 27, 2019

Mercedes Power Steering Malfunction See Operator's Manual

Mercedes-Benz electrical power steering system may fail.

Under such conditions, owners may get a warning on the dashboard that says: 

  • Steering Malfunction See Operator's Manual
  • Power Steering Malfunction - Check user's manual 

Also, the red power steering light will come on. 

mercedes steering wheel malfunction light

If you get this warning, the steering wheel will be difficult to turn because the electric steering motor may be disabled.

The problem could be something as simple as a blown fuse to an issue with the power steering motor if your Mercedes-Benz has electric power steering. 

mercedes Steering Malfunction See Operator's Manual

Steering Malfunction See Operator's Manual 

If this message comes up while driving: 

  1. Pull over to a safe location and turn off the ignition.
    • Note: Steering wheel may be difficult to turn. 
  2. Wait at least 10 minutes and restart the car. 
  3. In many cases, the error message may reset on its own. 

If the message comes up when you start the car: 

  • Turn off the vehicle. Wait 10 minutes and restart. Restart the engine.

Is it safe to drive? 

mercedes power steering malfunction

Even though newer Mercedes-Benz cars have electric power steering, the steering has a mechanical link to the steering rack.

It is safe to drive only if you feel you have enough strength to turn the steering wheel manually.

Without the help of the steering motor, the steering wheel will be extremely hard to turn. 

Common Problems

Low Battery Voltage

low battey voltage warning

The system can malfunction if the battery is partially discharged, or the voltage regulator is not working correctly. 

Charge the battery using a smart trickle charger

Blow Fuse 

power steering motor fuse

There is a 125 A pre-fuse that feeds the power steering motor. This fuse can blow disabling the electric power steering assist. 

If the fuse blows, it is an indication of a problem or lousy steering motor. The fuse is located in the prefuse box in the engine bay. 

Steering Motor

Mercedes Benz c300, 2015 power steering malfunction is showing up on the dashboard. due to a bad steering motor

The power steering motor can fail which will make the steering very heavy to turn and also trigger the Steering Malfunction See Operator's Manual error message on the dashboard. 

The steering motor is mounted on the steering rack and is easy to replace. If you need to replace the steering motor follow this guide. 

Software Issue

The software for the electric steering may be the culprit and may need to be updated. You will have to take the car to the dealer to get the module updated. 

Call your local dealer to check if there is an update available for your steering system.

Recall 

Approximately 28,000 model-year 2015 Mercedes-Benz C300 and C400 4Matic sedans manufactured between Jan. 27 and Dec. 1, 2014 were recalled due to an error in the electric power steering control unit software.

Due to this problem a loss of electric power steering assist could occur, necessitating extra steering effort, particularly at lower speeds, and increasing the risk of a crash.

Check if there is an open recall for your car by going to the NHTSA website. Enter your VIN number to see current recalls that apply to your car. 

How to diagnose Mercedes Steering Module

 

You will need a scanner such as Foxwell NT510 for Benz, iCarsoft MB II or Mercedes-Benz Star Diagnostics to name a few. 

  1. Connect the scanner to the diagnostic port under the dashboard. 
  2. Turn on the ignition. 
  3. Go to Mercedes > Select Model > Control Units
  4. Select Chassis then Select ES - Electric Power Steering
  5. Scroll down to read codes and press enter. Review all the codes. Write them down for future reference. Power Steering Malfunction - check user's manual  mercedes cla

     

  6. If you only have stored codes, go back and select Clear Codes to erase them. If codes are present, fix the underlying problem. 

 

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