My Scanner Will Not Turn On or Charge. What Should I Do?

This is usually caused by a deeply discharged battery and can be resolved with a slow, steady charge.

Steps to Fix

1. Use a 5V, 500mA–1A charger (not a fast charger)
2. Plug the scanner in and leave it charging for at least 1 hour without turning it on
3. Alternatively, connect it to a USB port on a powered computer and leave it for 2+ hours
4. After charging, try turning the scanner on

If the Scanner Was Stored for a Long Time

• The battery may be fully drained — charge for at least 1 hour before powering on
• The LED light in the top-left corner should come on when charging

To Prevent This in the Future

• Always power off properly: hold the power button for 5 seconds, then tap Power Off
• Keep the battery at 70% or higher before storing

If the scanner still will not charge after trying these steps, contact support@youcanic.com. Battery replacements are covered under warranty. Out-of-warranty replacements cost $67.

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