What Do I Do If My Scanner Is Password-Locked?

Q: What Do I Do If My Scanner Is Password-Locked?

Try to contact the previous owner or check if you wrote the password down. Unfortunately, YOUCANIC cannot reset scanners that have a screen password lock.

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Applies to: UCAN-II, UCAN-II Pro

If your scanner is locked with a screen password:

Try to contact the previous owner for the password
Check if you wrote it down anywhere

Unfortunately, YOUCANIC cannot reset scanners with a password lock. This is a security measure that protects the device, and there is no workaround available.

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