What Should I Do If My Scanner Won't Connect To My Vehicle?

Q: What Should I Do If My Scanner Won’t Connect to My Vehicle?

Make sure the ignition is ON, the OBD-II port connection is secure and clean, your vehicle is compatible, and your scanner software is up to date. Restart the scanner if needed.

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Beginner Applies to: UCAN-II, UCAN-II Pro

If your scanner will not connect to your vehicle, try the following:

Ensure the vehicle ignition is ON
Check that the OBD-II port connection is secure and free of debris
Verify that your vehicle is compatible using coverage.youcanic.com
Confirm your scanner software is up to date
Restart the scanner and try again

If the issue persists, contact support@youcanic.com with your vehicle’s VIN and a description of the problem.

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