Where is YOUCANIC support located?

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Beginner Applies to: UCAN-II, UCAN-HD

Our support team is based in Baltimore, Maryland and staffed by trained technicians who are familiar with the UCAN scanner inside and out.

Support Hours

  • Days: Monday through Friday
  • Hours: 9:00 AM to 4:00 PM Eastern Time
  • Closed: Weekends and major holidays

How to Reach Us

  • Email: support@youcanic.com — include your VIN for vehicle-specific questions
  • Phone: 1-888-959-4265
  • Remote support: With your permission, our team can remotely access your scanner to help troubleshoot issues in real time

Unlike other scanner companies that outsource support overseas, you will speak directly with knowledgeable technicians who can walk you through diagnostics, updates, and troubleshooting.

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