Why You Will Not Find YOUCANIC on Amazon

A question that often comes up in conversations with customers has to do with our presence on Amazon, or lack thereof. While we have a few products available for purchase on Amazon, our flagship scanner, the UCAN-II-D pro, is nowhere to be seen! Why is that?

We have elected to keep our UCAN-II series of scanners off of most marketplace sites like Amazon and eBay because purchasing a scanner on these sites only makes the scanner more expensive for buyers and leads to customers feeling isolated because they have a less reliable way of contacting us.

We prioritize clear communication and value our customers. Once you purchase a scanner, we don’t just leave you in the dust; we are available by phone or email to help with any troubleshooting or repair probelms you may be facing.

Being able to sell directly to customers allows us to keep our scanner at a reasonable price by eliminating high marketplace seller and storage fees, and, in our opinion, increases the likelihood a customer will reach out for assistance if something on their scanner isn’t working as expected.

Who We Are

YOUCANIC has been in the automotive repair business for years. We started our journey publishing diagnostic and repair guides to our website in 2015. We didn’t launch our first scanner until 2021!

Company	YOUCANIC has been operating under Bohotina LLC since 2015.
Location	606 Baltimore Avenue, Suite 405, Towson, Maryland 21204, USA.
Founder	Rushit Hila is a licensed Professional Engineer and is ASE G1 certified.
What we make	Full-system automotive diagnostic scanners, designed in the USA. Current flagship: UCAN-II-D Pro.
Product history	The UCAN-II platform launched in 2021 as the UCAN-II-A. Version D is the fourth generation of that platform.
Coverage	140+ makes, 3,500+ active tests, 1,000+ special functions, with no subscriptions and free software updates for 5 years.
Free repair platform	youcanic.com publishes free repair guides and how-to videos. Over 1 million monthly visitors, 100,000+ YouTube subscribers.
Where to buy	shop.youcanic.com. While our flagship UCAN-II-D scanner is available to purchase on Walmart, it is cheaper to order directly from our website.
Support	US-based phone and email support, staffed by the same team that designs and distributes the tool. 888.959.4265 and support@youcanic.com.

Why we do not put our flagship scanner on Amazon

While we understand the appeal, selling on marketplace sites doesn’t make sense for our business model.

Seller fees come straight out of your pocket, not ours

Amazon takes a referral fee on every sale. Add fulfillment fees, storage fees (if inventory is being shipped from an Amazon warehouse), and the fact that it is nearly impossible to get sales without paying to have the product sponsored, and the Amazon appeal quickly fades. To list and reasonably sell the UCAN-II scanner on Amazon, we would have to add a hundred dollars to the final scanner amount for it to make sense. As a company trying to save you as much money on repairs as possible, we simply can’t justify these extra charges.

Amazon puts a wall between you and us

While Amazon’s message center allows customers and storefronts to connect and resolve order-related issues, scanner- or diagnostic-related issues aren’t resolved as quickly, if at all. Marketplace message boards aren’t monitored as closely as our primary helpdesk, so support may be delayed, which isn’t convenient when you’re in the middle of a major repair and your car is partially disassembled!

A diagnostic scanner isn’t a phone case. People need help with it. Buying direct means when you call or email in, you get to talk to us directly, not some third-party help center.

Counterfeits and grey market sellers

Marketplaces are where cloned tools and unauthorized resellers thrive. Once a product is listed, other sellers attach to it, ship you something that may or may not be genuine, and the brand spends its days filing takedowns instead of improving the product. Selling direct guarantees that every unit in circulation came from us, has a serial number we recognize, and gets updates and warranty coverage without jumping through hoops.

Race to the bottom

On Amazon, the cheapest products win. That pressure is why so many scan tools are rebranded versions of the same generic hardware with a different logo slapped on. We are not interested in seeing how cheaply we can create and distribute something. Quality comes first.

What buying direct actually gets you

• A real phone number. 888.959.4265. A person in Maryland answers. Not a ticket queue in another time zone, not a chatbot, not a form.
• Email that is answered by an actual mechanic. support@youcanic.com goes to the team that knows the tool.
• The lower price. No marketplace fees means the $499 you pay is for the tool, not the toll.
• Direct warranty handling. No middleman deciding whether your claim qualifies.

We are not only a scan tool company

YOUCANIC started as a free repair and maintenance education platform. To this day, we continue to publish repair guides and film how-to videos because the goal is to help you break free of dealership dependency, whether or not you ever buy a scanner from us.

All that said, we are a small team doing the best with what we’ve got. We do not have a guide for every car and every job. If we have not covered your vehicle yet, let our team know, and we will try our hardest to make sure it goes on our list.

The scanner exists because guides alone weren’t enough. Modern cars are rolling computers, so a full-system scanner is necessary for any DIY or home mechanic. Following a repair guide can be helpful, but without a good tool, you can’t look for trouble codes, run a bidirectional test, or run an adaptation or reset that is almost necessary after replacing parts in your car.

Ready to buy, or just have a question?

Either is fine. We would rather talk you out of the wrong tool than sell you one.

Common questions

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