Scanner Guide: How to get Remote Support Through Your YOUCANIC Scanner
Have you encountered some confusing codes while fixing your car? Need some extra help? Our support team is always happy to help! If you need advice on a repair, we can access your scanner remotely to help you with any maintenance tasks you might be having trouble with.
This guide will walk you through how to set your scanner up to get remote support. Are you more of a visual learner? Follow along with our video guide below!
NOTE: Even though the title of this video makes it sound like these steps only apply to the YOUCANIC UCAN-II-B scanner, you can follow these steps if you own a UCAN-HD-A or UCAN-II-C scanner.
🔧 Stop paying the dealer for every warning light
Get dealer level diagnostics at home with the YOUCANIC Full System Scanner.
- ✔ Works with all makes and models, including most luxury brands
- ✔ Topology map view shows all vehicle modules on one screen for faster diagnostics
- ✔ Bi directional controls to test fans, pumps, actuators and more so you do not have to guess
- ✔ Special resets and calibrations such as ABS bleed, EPB service, battery registration and more
- ✔ Free lifetime updates with no recurring fees
Step-by-Step Guide
1. Make sure your scanner is connected to the internet by going into Settings and selecting System Settings.
2. Select Network & Internet, and make sure that Wifi is turned on, and your scanner has a strong internet connection.
3. Next, select Remote Control and make sure that QuickSupport is selected.
You will be able to toggle between QuickSupport and AnyDesk on this page. YOUCANIC’s support team uses QuickSupport (ThriveDesk) to connect to your scanner. In order to properly connect, you will need to have QuickSupport active before our support team can assist you.
4. On the second page of the home screen, select Remote Support.
5. If this is your first time using QuickSupport, you will need to agree to their privacy policy before you can access your scanner ID.
6. Once your scanner’s ID has loaded in, email it to us so that we can access your scanner. Once a member of YOUCANIC’s tech team has connected to your scanner, you have to press Allow on the pop-up that will appear on your screen.
5. A YOUCANIC tech will now have full remote access to your scanner to run remote scans or troubleshooting tasks
NOTE: Connecting remotely to a scanner does not mean that YOUCANIC will have permanent access to it. If further remote support is needed in the future, you will have to send the scanner’s ID to us again.
That’s all! If you run into any trouble with your scanner, feel free to reach out to our support team at support@youcanic.com. Happy scanning!
Looking for more help with your scanner? Check out our other scanner guides for more help with your scanner. Don’t see a guide that fits your needs? Just contact YOUCANIC support!
