Scanner Guide: How to get Remote Support Through Your YOUCANIC Scanner
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This article was reviewed by the YOUCANIC editorial team.
Have you encountered some confusing codes while fixing your car? Need some extra help? Our support team is always happy to help! If you need advice on a repair, we can access your scanner remotely to help you with any maintenance tasks you might be having trouble with.
This guide will walk you through how to set your scanner up to get remote support. Are you more of a visual learner? Follow along with our video guide below!
NOTE: Even though the title of this video makes it sound like these steps only apply to the YOUCANIC UCAN-II-B scanner, you can follow these steps if you own a UCAN-HD-A or UCAN-II-C scanner.
From a USA company built by car enthusiasts for car owners.
Step-by-Step Guide
1. Make sure your scanner is connected to the internet by going into Settings and selecting System Settings .
2. Select Network & Internet , and make sure that Wifi is turned on, and your scanner has a strong internet connection.
3. Next, select Remote Control and make sure that QuickSupport is selected.
You will be able to toggle between QuickSupport and AnyDesk on this page. YOUCANIC’s support team uses QuickSupport (ThriveDesk) to connect to your scanner. In order to properly connect, you will need to have QuickSupport active before our support team can assist you.
4. On the second page of the home screen, select Remote Support.
5. If this is your first time using QuickSupport, you will need to agree to their privacy…
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